Spartans Technologies
Spartans Technologies
Complaints, work orders, assets, preventive maintenance, AMC, technicians, inventory and SLA management from first call to signed closure.
Facility teams rarely lack effort — they lack evidence. A tenant calls, someone dispatches a technician, the job gets done, and three weeks later nobody can prove when it was reported, who attended, what was replaced, or whether the SLA was met. Renewals and disputes then turn into arguments about memory.
This edition puts an SLA clock on every request from the moment it is raised — through any channel — and closes it with technician notes, parts consumed, photo evidence and customer sign-off attached to both the asset and the unit.
Complaints from portal, app, WhatsApp, email or call centre into one queue.
Dispatch, checklists, parts, photo evidence and customer sign-off on mobile.
PPM schedules generated per asset with automatic task creation and compliance tracking.
Contract scope, covered assets, response and resolution targets measured continuously.
Every module writes to the same database, so a change in one department is visible everywhere it matters — instantly.
Complaint raised via portal, app, WhatsApp, email or call — SLA clock starts.
Categorised, prioritised and matched to the covering AMC contract or chargeable scope.
Assigned to the right technician with the asset history and checklist on mobile.
Parts consumed, photos captured, notes recorded and customer signature taken.
SLA outcome recorded, chargeable work invoiced, asset history updated.
We'll run the demo using scenarios from your own operation, not a generic sample company.